Refund policy

At Zentory.store, we are committed to providing high-quality digital products designed to meet your creative and professional needs. Please read this Refund Policy carefully before making any purchases.

Digital Products – All Sales Are Final

Due to the nature of digital content, all sales are final and non-refundable once a purchase has been completed. When you purchase and receive access to our digital products, you gain immediate access to valuable intellectual property. As such, we do not offer refunds, exchanges, or cancellations under any circumstances.

By placing an order with Zentory.store, you acknowledge and agree to this no refund policy.

Exceptions

We understand that technical issues or misunderstandings may occur. While we do not offer refunds, we are happy to assist you with any problems you may experience when accessing or using your purchased content. Please contact us for support if:

• You are unable to download or access the product due to a technical issue.

• You received a corrupted or incomplete file.

• The product is not as described due to an error on our end (e.g., listing mistake).

In these rare cases, we may offer a replacement download or corrected version of the digital item, not a refund.

Unauthorized Transactions

If you believe your account or payment method has been used without your permission, please contact your payment provider or financial institution immediately. We are not responsible for unauthorized purchases made using your credentials, but we’re happy to assist with any relevant information your bank or card issuer may need.

Duplicate Purchases

If you accidentally purchased the same product more than once, please reach out to us at contactzentory@gmail.com with your order details. After verifying the duplicate transaction, we may offer store credit or a replacement item of equal value, at our discretion.

Chargebacks

Initiating a chargeback without first contacting our support team to resolve the issue is a violation of this policy and may result in termination of your access to our products. We are committed to resolving any problems you may experience in good faith.

Customer Support

For any questions or technical support regarding your purchase, please reach out to us at:

contactzentory@gmail.com
Our support team typically responds within 24–48 hours (excluding weekends and holidays).

By purchasing from Zentory.store, you agree to this Refund Policy in full. If you do not agree with this policy, please do not make a purchase.